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2024. Application of DeVito’s Interpersonal Communication By Frontliner In Resolving Customer Complaints At PT. Bank Syariah Indonesia Bengkulu Branch Office. Jurnal PIKMA : Publikasi Ilmu Komunikasi Media Dan Cinema. 6, 2 (Apr. 2024), 278–290. DOI:https://doi.org/10.24076/pikma.v6i2.1332.