Application of DeVito’s Interpersonal Communication By Frontliner In Resolving Customer Complaints At PT. Bank Syariah Indonesia Bengkulu Branch Office. Jurnal PIKMA : Publikasi Ilmu Komunikasi Media Dan Cinema, [S. l.], v. 6, n. 2, p. 278–290, 2024. DOI: 10.24076/pikma.v6i2.1332. Disponível em: https://jurnal.amikom.ac.id/index.php/pikma/article/view/1332. Acesso em: 9 may. 2025.