PENENTUAN FAKTOR – FAKTOR KUNCI KEBERHASILAN IMPLEMENTASI PERANGKAT LUNAK ERP BERBAHASA MANDARIN: ANALISIS STUDI KASUS PADA PERUSAHAAN MANUFAKTUR DI BATAM

Eryc Eryc; Didi Santoso

doi:10.24076/joism.2024v5i2.1385

Authors

Eryc Universitas International batam
Didi Santoso Universitas International Batam

DOI:

https://doi.org/10.24076/joism.2024v5i2.1385

Keywords:

Enterprise Resource Planning (ERP), Critical Success Faktors (CSF), Interview, NVIVO Software, Thematic Analysis

Abstract

Ketika perusahaan semakin banyak mengadopsi sistem enterprise resource planning(ERP) untuk meningkatkan kinerja, tantangan yang terkait dengan penerapan perangkat lunak ERP berbasis Mandarin di sebuah perusahaan manufaktur di Batam, Indonesia, telah mendapat perhatian yang signifikan. Penelitian ini menggunakan pendekatan penelitian kualitatif dengan melakukan wawancara mendalam terhadap 27 karyawan yang memahami sistem ERP berbasis Mandarin. Analisis tematik digunakan untuk memahami dampak hambatan bahasa dan pengaruhnya terhadap kinerja pengguna. Studi ini berfokus pada faktor – faktor utama yang mempengaruhi kegunaan sistem ERP Mandarin dan memberikan wawasan berharga bagi perusahaan yang menghadapi tantangan serupa dalam implementasi multibahasa. Analisis ini menyoroti peran penting faktor internal seperti keterlibatan manajemen, komitmen, pelatihan, dan keterampilan Teknologi Informasi TI dalam keberhasilan penerapan sistem ERP di China. Wawasan ini berfungsi sebagai panduan praktis bagi perusahaan yang ingin mengoptimalkan proses internal mereka dan memperkuat kemampuan teknis mereka untuk memungkinkan integrasi dan penggunaan sistem ERP yang lancar.

Downloads

Download data is not yet available.

References

W. Ike Wahyuning, M. Lubis, W. Witjaksono, and A. H. Azizah, “Implementation of Enterprise Resource Planning (ERP) using Integrated Model of Extended Technology Acceptance Model (TAM) 2: Case Study of PT. Toyota Astra Motor,” 2019 7th Int. Conf. Cyber IT Serv. Manag. CITSM 2019, 2019, doi: 10.1109/CITSM47753.2019.8965342.

H. Hermawan, “Successful Implementation of Enterprise Resource Planning,” The Winners, vol. 20, no. 1, p. 19, 2019, doi: 10.21512/tw.v20i1.5359.

B. F. Billyan and M. I. Irawan, “Analysis of Technology Acceptance of Enterprise Resource Planning (ERP) System in the Regional Office of PT. XYZ throughout Indonesia,” J. Phys. Conf. Ser., vol. 1844, no. 1, 2021, doi: 10.1088/1742-6596/1844/1/012008.

D. Bamufleh, M. A. Almalki, R. Almohammadi, and E. Alharbi, “User acceptance of Enterprise Resource Planning (ERP) systems in higher education institutions: A conceptual model,” Int. J. Enterp. Inf. Syst., vol. 17, no. 1, pp. 144–163, 2021, doi: 10.4018/IJEIS.20210101.oa1.

S. S. Zabukovšek, R. Picek, S. Bobek, I. Š. Klan?nik, and P. Tominc, “Technology acceptance model based study of students’ attitudes toward use of enterprise resource planning solutions,” J. Inf. Organ. Sci., vol. 43, no. 1, pp. 49–71, 2019, doi: 10.31341/jios.43.1.4.

A. S. Marsudi and R. Pambudi, “The Effect of Enterprise Resource Planning (ERP) on Performance with Information Technology Capability as Moderating Variable,” J. Econ. Business, Account. Ventur., vol. 24, no. 1, p. 1, 2021, doi: 10.14414/jebav.v24i1.2066.

N. M. Alsharari, “( Erp ) in the United Arab Emirates?: a Case of Musanada,” Int. J. Technol. Innov. Manag., vol. 2, no. 1, pp. 1–22, 2022.

F. Mahar, S. I. Ali, A. K. Jumani, and M. O. Khan, “ERP System Implementation: Planning, Management, and Administrative Issues,” Indian J. Sci. Technol., vol. 13, no. 1, pp. 106–22, 2020, doi: 10.17485/ijst/2020/v13i01/148982.

A. K. Rizkiana, H. Ritchi, and Z. Adrianto, “Critical Success Factors Enterprise Resource Planning (ERP) Implementation in Higher Education,” J. Account. Audit. Bus., vol. 4, no. 1, p. 54, 2021, doi: 10.24198/jaab.v4i1.31551.

G. Gerón-Piñón, P. Solana-González, S. Trigueros-Preciado, and D. Pérez-González, “Human Factors That Lead Successful Implementations of ERP Systems,” no. October, pp. 340–367, 2019, doi: 10.4018/978-1-7998-1279-1.ch020.

B. Ozorhon and E. Cinar, “Critical Success Factors of Enterprise Resource Planning Implementation in Construction: Case of Turkey,” J. Manag. Eng., vol. 31, no. 6, pp. 1–8, 2015, doi: 10.1061/(asce)me.1943-5479.0000370.

M. Abu Ghazaleh, S. Abdallah, and A. Zabadi, “Promoting successful ERP post-implementation: a case study,” J. Syst. Inf. Technol., vol. 21, no. 3, pp. 325–346, 2019, doi: 10.1108/JSIT-05-2018-0073.

A. A. Gill, Shaheera Amin, and Ammara Saleem, “Investigation of Critical Factors for Successful ERP Implementation: An Exploratory Study,” J. Bus. Soc. Rev. Emerg. Econ., vol. 6, no. 2, pp. 565–575, 2020, doi: 10.26710/jbsee.v6i2.1183.

M. Sitinjak and R. Jayadi, “Qualitative Case Study of Critical Success Factor in Three Erp Implementation Projects,” J. Inf. Syst. Manag., vol. 4, no. 2, pp. 137–146, 2023, doi: 10.24076/joism.2023v4i2.991.