QUALITATIVE CASE STUDY OF CRITICAL SUCCESS FACTOR IN THREE ERP IMPLEMENTATION PROJECTS
Keywords:Project Management, Project Methodology, PMBOK, ERP, Critical Success Factor
The COVID-19 pandemic has tremendously impacted every aspect of life worldwide. The ERP implementation project also experienced a considerable impact because each stage of the process was carried out online (limited face-to-face meetings). Project management's unpreparedness in implementing the COVID-19 pandemic is one of the critical success factors discussed in this study. This study presents three qualitative case studies and tries to identify what caused an issue in ERP project implementation during the COVID-19 pandemic by comparing the alignment of PMBOK literature to project methodology practices. This study found that several factors do not meet the lack of efficiency standards based on ERP project implementation standards (SAP Methodology). These factors affect project targets in the main characteristics of each SAP ERP implementation step, namely data integrity and best practices. PMO requires commitment from each stakeholder to carry out project activities according to plan. Project evaluations must be carried out periodically so PMO can still complete the project according to plan.
Project Management, Project Methodology, PMBOK, ERP, Critical Success Factor
M. O. Malik and N. Khan, “Analysis of ERP implementation to develop a strategy for its success in developing countries,” Prod. Plan. Control, vol. 0, no. 0, pp. 1–16, 2020, doi: 10.1080/09537287.2020.1784481.
P. Mishra, B. Shukla, and R. Sujatha, Human Resource Management and the Implementation of Change, no. October. 2021. doi: 10.4324/9781003191384.
S. A. Menon, M. Muchnick, C. Butler, and T. Pizur, “Critical Challenges in Enterprise Resource Planning (ERP) Implementation,” Int. J. Bus. Manag., vol. 14, no. 7, p. 54, 2019, doi: 10.5539/ijbm.v14n7p54.
I. Zouaghi and A. Laghouag, “Assessing key success factors in an ERP implementation project: A case study in automotive industry,” Commun. Comput. Inf. Sci., vol. 285 CCIS, no. March 2012, pp. 402–407, 2012, doi: 10.1007/978-3-642-29166-1_36.
V. B. Gargeya and C. Brady, “Success and failure factors of adopting SAP in ERP system implementation,” Bus. Process Manag. J., vol. 11, no. 5, pp. 501–516, 2005, doi: 10.1108/14637150510619858.
J. Goldston, “A Qualitative Study of Risk Mitigation in Enterprise Resource Planning Implementations,” Glob. Sci. Journals, vol. 7, no. 12, pp. 1129–1159, 2019.
O. Alaskari, R. Pinedo-Cuenca, and M. M. Ahmad, “Framework for implementation of enterprise resource planning (ERP) systems in small and medium enterprises (SMEs): A case study,” Procedia Manuf., vol. 55, no. C, pp. 424–430, 2021, doi: 10.1016/j.promfg.2021.10.058.
P. Patil, M. Sangeetha, and V. Bhaskar, “Blockchain for IoT Access Control, Security and Privacy: A Review,” Wireless Personal Communications, vol. 117, no. 3. Springer, pp. 1815–1834, Apr. 01, 2021. doi: 10.1007/s11277-020-07947-2.
M. K, “Future Management Challenges in the in the Light of Erp Implementation,” Int. J. Adv. Res. Manag., vol. 9, no. 1, pp. 1–10, 2018, doi: 10.34218/ijarm.9.1.2018.001.
S. Menon, “Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study,” Int. Bus. Res., vol. 12, no. 8, p. 124, 2019, doi: 10.5539/ibr.v12n8p124.
G. Spraakman, W. O’Grady, D. Askarany, and C. Akroyd, “ERP Systems and Management Accounting: New Understandings Through ‘Nudging’ in Qualitative Research,” SSRN Electron. J., 2018, doi: 10.2139/ssrn.3210624.
P. Management Institute, “A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – and the Standard for Project Management (ENGLISH).”
J. Marchewka, “Information technology project management- providing measurable organizational value,” p. 201, 2003.
N. Brookes, M. Butler, P. Dey, and R. Clark, “The use of maturity models in improving project management performance: An empirical investigation,” Int. J. Manag. Proj. Bus., vol. 7, no. 2, pp. 231–246, 2014, doi: 10.1108/IJMPB-03-2013-0007.
G. T. Pontoh, S. Syamsuddin, R. U. Irwan, and F. Astari, "Analisis Enterprise Resource Planning (ERP) Terhadap Business Model Inovation (BMI)," JURNAL BISNIS STRATEGI, vol. 30, no. 1, pp. 54-65, Jul. 2021. https://doi.org/10.14710/jbs.30.1.54-65
How to Cite
Copyright (c) 2023 Journal of Information System Management (JOISM)
This work is licensed under a Creative Commons Attribution 4.0 International License.