IMPLEMENTATION OF THE POLRI SUPER APP PROGRAM IN THE POLICE RECORD CERTIFICATE (SKCK) SERVICE AT THE INTELLIGENCE AND SECURITY UNIT OF TANJUNG PERAK PORT POLICE
DOI:
https://doi.org/10.24076/s7vywp77Keywords:
Policy Implementation , Public Service, Super App Polri, SKCK Online, Digital TransformationAbstract
This study examines the implementation of the Super App Polri
program in the Police Record Certificate (SKCK) service at the
Intelligence and Security Unit of the Tanjung Perak Port Police.
Using a descriptive qualitative approach through interviews,
observations, and documentation, the research adopts Edward
III’s policy implementation model consisting of communication,
resources, disposition, and bureaucratic structure. The findings
show that the program has been implemented effectively,
supported by structured coordination meetings, targeted
socialization efforts, adequate facilities, competent personnel,
positive officer attitudes, and clear Standard Operating
Procedures. However, several obstacles remain, including
limited public dissemination, low digital literacy, unstable
internet connectivity, and insufficient digital devices among
applicants. To address these issues, the police unit conducts
routine evaluations, expands socialization through various
media, provides direct assistance for digitally inexperienced
users, and strengthens internal coordination. These continuous
improvement efforts demonstrate Polri’s commitment to
advancing a digital public service system that is more accessible,
transparent, and efficient.
References
Cairney, Paul. 2016. “The Politics of Evidence-Based Policy Making.” Public Policy and Administration 31(4):379–95. doi:10.1177/0952076716653529.
Hutasoit, Wesley Liano. 2021. “Strategi Pelayanan Publik Dalam Mendukung Adaptasi Kebiasaan Baru Ditinjau Dari UU No. 25 Tahun 2009.” The Juris 5(1):27–34. doi:10.56301/juris.v5i1.186.
Indonesia. 2002. “UNDANG-UNDANG REPUBLIK INDONESIA NOMOR 2 TAHUN 2002 TENTANG KEPOLISIAN NEGARA REPUBLIK INDONESIA DENGAN RAHMAT TUHAN YANG MAHA ESA PRESIDEN.” (1).
Kepolisian Negara Republik Indonesia. 2022a. “Polri Super App Presisi Permudah Pelayanan Publik Kepolisian.”
Kepolisian Negara Republik Indonesia. 2022b. “Super Apps Presisi Polri Sebagai Platform Digital Terpadu Layanan Kepolisian Termasuk SKCK.”
Kepolisian Negara Republik Indonesia. 2023. “Peraturan Kepolisian Negara Republik Indonesia Nomor 6 Tahun 2023 Tentang Penerbitan Surat Keterangan Catatan Kepolisian.” (6).
Latupeirissa, Jonathan Jacob Paul, Ni Luh Yulyana Dewi, I. Kadek Rian Prayana, Melati Budi Srikandi, Sahri Aflah Ramadiansyah, and Ida Bagus Gde Agung Yoga Pramana. 2024. “Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives.” Sustainability (Switzerland)16(7). doi:10.3390/su16072818.
Mulyadi, D. 2016. “Implementasi Kebijakan Publik: Konsep Dan Aplikasinya Di Indonesia.” Jurnal Ilmu Administrasi Negara 5(2):101–12. doi:10.21831/jan.v5i2.12465.
Mulyadi, Yandra, Ernita Arif, and Azwar. 2024. “Communication Implementation in the Utilization of the SIGNAL Digital Public Service Application.” Jurnal Ilmu Komunikasi Dan Media Sosial 5(2):72–85. doi:10.47233/jkomdis.v5i2.2886.
Nugroho, Riant. 2018. Public Policy. Jakarta: PT Elex Media Komputindo.
Pratama, Novan Haru. 2024. “Bureaucracy Reform of Public Services in Indonesian National Police: Study at Malang City’s Resort Police.” Jurnal Administrasi Publik 4. https://administrasipublik.studentjournal.ub.ac.id/index.php/jap/article/view/1300/0.
Rahman, Abdul. 2023a. “Implementasi Kebijakan Pelayanan Publik Berbasis Digital Dalam Perspektif Edward III.” Jurnal Administrasi Dan Kebijakan Publik 8(3):201–14.
Rahman, Abdul. 2023b. “Implementasi Kebijakan Pelayanan Publik Berbasis Digital Dalam Perspektif Model Edward III.” Jurnal Administrasi Publik Dan Kebijakan 8(3):201–14.
Reyes, Luna, Luis F, Gil Garcia, and J. Ramon. 2020. “Digital Government Transformation and Public Service Innovation.” Government Information Quarterly 37(3):101–13. doi:10.1016/j.giq.2020.101475.
Santosa, T. 2021. “Komunikasi Kebijakan Dan Kinerja Implementasi Program Publik Di Era Digital.” Jurnal Komunikasi Pembangunan 19(1):56–70. doi:10.46937/19202156.
Sugiyono. 2018. Metode Penelitian Kualitatif. Bandung: Alfabeta.
Suharto, Edi. 2020. “Human Resource Capacity in Public Service Reform.” Public Administration Issues 6(2):45–58. doi:10.17323/1999-5431-2020-0-2-45-58.
Szedmák, Borbála, László Varga, and Roland Z. Szabó. 2025. “Digital Transformation of Public Services: The Case of the Document Management Application.” International Journal of Public Administration 00(00):1–18. doi:10.1080/01900692.2025.2520522.
Virnandes, Sose Raeinaldo, Jun Shen, and Elena Vlahu-Gjorgievska. 2022. “Generating Public Trust through Digital Government Transformation.” ACIS 2022 - Australasian Conference on Information Systems, Proceedings.
Winarno, Budi. 2017. “Kebijakan Publik Dan Implementasinya Dalam Pelayanan Publik.” Jurnal Administrasi Publik 14(1):1–12.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Ibra Yuniar Kurniawan, Heru Irianto, Fierda Nurany, Tri Prasetijowati, Bagus Ananda Kurniawan
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish articles in this journal agree to the following terms:
- Authors retain copyright and grant the Journal of Social Politics and Governance journal right of first publication with the work simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
